Shipping Policy
Last updated: September 10, 2026. This Shipping Policy applies only to physical books purchased through the Corporate Lingua Academy BookStore. Live online lessons, monthly programs, focused sessions, assessments, and other online services are delivered electronically and do not require physical shipping.
United States delivery only
Physical books are currently shipped only to eligible addresses within the United States. An address is eligible when an available shipping method is displayed at checkout. We do not currently ship physical books internationally. Orders placed with an unsupported address may be cancelled and refunded.
Fulfillment partners
Book orders may be fulfilled by BooksCloud or another approved third-party fulfillment partner and shipped through an independent carrier. After payment is confirmed, the order is submitted for processing. Title, format, edition, and inventory availability can change, and an order may be cancelled and refunded if a book becomes unavailable before shipment.
Processing and shipment timing
Any processing estimate shown on a product page, at checkout, or in an order message is an estimate based on information available at that time. Processing may be affected by title availability, order volume, weekends, holidays, address review, and the fulfillment partner.
If no shipment time is stated, we will ship within 30 days after receiving a properly completed order unless you agree to a different timeframe. If we cannot ship within the promised or legally applicable period, we will provide a delay notice, a revised estimate, and the cancellation or refund options required by law.
Shipping rates and delivery estimates
Available shipping methods, charges, and estimated delivery dates are calculated and displayed during checkout when provided by the fulfillment partner or carrier. Delivery estimates begin after shipment and are not guaranteed arrival dates. Carrier congestion, severe weather, emergencies, remote destinations, or other events outside our reasonable control may cause delay.
Tracking
When tracking is supplied, it will be sent to the email used for the order. A label-creation notice does not always mean the carrier has scanned the package, and tracking may take time to update. Orders containing multiple books may ship in separate packages with different tracking numbers and delivery dates.
Address accuracy and order changes
The customer is responsible for a complete and accurate recipient name and delivery address. Review the order confirmation immediately and contact us if a correction is needed. We cannot guarantee a change or cancellation after processing begins. Additional costs caused by an incorrect, incomplete, or undeliverable address may be the customer’s responsibility where permitted by law.
Delivered, missing, and delayed packages
If tracking shows delivery but the package cannot be found, check the delivery area, household members, building staff, and any carrier notice, then contact the carrier and Corporate Lingua Academy. If a package is delayed beyond the latest estimate, contact us so we can review tracking and, when appropriate, open an inquiry with the fulfillment partner or carrier. A carrier investigation may be required before a replacement or refund decision.
Damaged or incorrect books
Inspect the order promptly. A damaged, defective, or incorrect book must be reported immediately and no later than 7 calendar days after delivery. Email the order number, a description of the issue, and clear photographs of the book and packaging. Keep the item and packaging until we provide instructions.
Returns and refunds
Physical-book returns are accepted only for a damaged item or an incorrect item, subject to the evidence, condition, timing, and authorization requirements in our Refund Policy. Do not mail a return without prior approval and a return address from Corporate Lingua Academy. Change-of-mind returns are not accepted except where required by law.
Returned-to-sender and refused packages
If a package is refused or returned because the address was incorrect, incomplete, unsupported, or unavailable for delivery, contact us. Reshipment, cancellation, or refund eligibility will depend on the reason for return, the package condition, supplier charges, and applicable law. Refusing delivery does not create an automatic refund right.
Worldwide online English services
Our live online English programs and focused sessions may be available worldwide, subject to scheduling, payment availability, applicable law, technology, and program requirements. These services have no physical shipping charge.
Contact
For shipping assistance, email sales@corporatelinguaacademy.com and include your order number.