Refund Policy

Last updated: September 10, 2026. This Refund Policy explains the separate rules for live online English services, corporate engagements, and physical books purchased from the Corporate Lingua Academy BookStore. A mandatory consumer right or signed corporate agreement controls if it provides different terms.

Private programs and focused sessions

Before the first scheduled session

A purchaser may request cancellation within 7 calendar days after purchase and at least 24 consecutive hours before the first scheduled session. If both requirements are met, we will review the request for a refund of the applicable program or session price. Non-refundable transaction or processing costs may be deducted only where permitted by law.

After instruction begins

Delivered sessions, late-cancelled sessions, no-shows, and sessions lost because of learner-side lateness or technical problems are not refundable. A request about the unused portion of a package must be made within 7 calendar days after purchase and will be reviewed based on sessions already delivered or reserved, costs incurred, and applicable law. After that period, service purchases are generally non-refundable except for a duplicate charge, Academy billing error, Academy-side non-delivery, or a right that cannot legally be excluded.

Scheduling and unused sessions

Checkout does not guarantee a particular date, time, or instructor. If we cannot offer a reasonably suitable schedule, contact us promptly so we can propose an alternative, credit, or refund for undelivered services as appropriate. Monthly private lesson packages are active for 60 calendar days from the confirmed program start date. Sessions unused when the active period ends are not refundable and do not automatically roll over, except where an Academy-caused issue or applicable law requires a different result.

The Cancellation & Rescheduling Policy explains the 24-hour notice rule and how missed or changed sessions are counted.

Corporate programs

Corporate training, group programs, workshops, assessments, reserved dates, and custom content follow the cancellation and refund terms in the applicable written proposal or agreement. Deposits and fees for completed assessments, custom preparation, or reserved capacity may be non-refundable when the written agreement says so.

Physical BookStore returns

Our physical-book return rules are aligned with the published returns policy of BooksCloud, our book dropshipping provider. A physical book is returnable only when the customer received an incorrect item or an item that arrived damaged. We do not accept returns for change of mind, an accidental order, a title or format selected by the customer, or another reason unrelated to damage or fulfillment error, except where applicable law requires otherwise.

Seven-day reporting window

Inspect the package promptly after delivery. Email us immediately if the book is damaged, defective, or incorrect, and no later than 7 calendar days after delivery. Include the order number, purchaser name, a description of the issue, and clear photographs of the book and its packaging. Keep the item and all packaging while the claim is reviewed.

Condition and authorization

An incorrect item must remain in the same condition in which it was received and in its original packaging. Do not mail any book to Corporate Lingua Academy, BooksCloud, a publisher, or another address unless we first approve the request and provide the return address and instructions. An item sent without prior authorization will not be accepted.

Review and available remedy

We will review the evidence with the fulfillment partner. If the claim is accepted, we will explain the available remedy and, when a return is required, how and where to send the package. Return handling must follow those instructions. Availability of a replacement may depend on current inventory.

Approved book refunds

After an authorized return is received and inspected, we will notify you whether the refund is approved. An approved refund will be issued automatically to the original payment method within 10 business days. Your bank or card issuer may need additional time to post it. If more than 15 business days have passed since we confirmed approval, contact us.

Book order cancellation

Contact us immediately if you want to cancel a physical-book order. We will try to stop the order before fulfillment begins, but cancellation is not guaranteed once the order has entered processing or shipment. A package refused or returned without authorization does not automatically qualify for a refund.

Refund method and timing for services

Approved service refunds are returned to the original payment method when possible. We will submit an approved refund promptly, but posting time is controlled by the bank, card issuer, Shopify, or payment provider. Original currency-conversion differences and third-party bank fees are outside our control.

How to request review

Email sales@corporatelinguaacademy.com and include the order number, purchaser name, purchase date, product or program, and reason for the request. For lesson services, also include the scheduled-session status. For a damaged or incorrect book, include the photographs described above.

Consumer rights: Nothing in this policy limits a non-waivable right that applies to you.