Shipping policy

Shipping Policy

Last updated: September 3, 2026

This Shipping Policy applies only to physical books purchased through the Corporate Lingua Academy BookStore. Live online English lessons, 30-minute sessions, monthly programs, assessments, and other digital services do not require physical shipping.

Where physical books can be delivered

Physical books are currently available for delivery only to eligible addresses within the United States. A delivery address is eligible only when Shopify displays an available shipping method during checkout. We do not currently ship physical books internationally.

Processing and fulfillment

After payment is confirmed, physical-book orders are submitted to our third-party fulfillment partner. Processing times may vary by title, edition, format, supplier availability, order volume, weekends, and holidays. An order may be cancelled and refunded if a title becomes unavailable before fulfillment.

Shipping rates and delivery estimates

Available shipping methods, charges, and estimated delivery dates are calculated and displayed during checkout when provided by the carrier or fulfillment partner. Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, address problems, and other circumstances outside our control may affect delivery.

Tracking

When tracking information is supplied by the carrier or fulfillment partner, it will be sent to the email address used for the order. Tracking may take time to update after a shipping label is created.

Address accuracy and changes

Customers are responsible for entering a complete and accurate delivery address. Contact us immediately if an address must be corrected. We cannot guarantee that an address can be changed after an order enters processing, and additional costs caused by an incorrect or incomplete address may be the customer’s responsibility.

Separate shipments

Orders containing multiple books may arrive in separate packages or on different dates. Separate tracking information may be issued for each shipment.

Delayed, lost, damaged, or incorrect orders

If a shipment is substantially delayed beyond the latest available estimate, contact us so we can review the tracking information with the fulfillment partner. Report a damaged or incorrect item within seven calendar days after delivery and include the order number, a description of the problem, and clear photographs of the item and packaging. Eligibility for a replacement, return, or refund is determined under our Refund Policy and the fulfillment partner’s requirements.

Cancellations, returns, and refunds

We cannot guarantee cancellation after a physical-book order has entered processing. Return eligibility, return instructions, refund timing, and any responsibility for return-shipping costs are governed by our Refund Policy. Do not mail a return without first receiving instructions from Corporate Lingua Academy.

Worldwide online English services

Corporate Lingua Academy’s live online English programs and 30-minute sessions are available to learners worldwide, subject to scheduling, payment availability, applicable law, and program requirements. These services are delivered online and have no shipping charge.

Contact

For shipping assistance, contact sales@corporatelinguaacademy.com and include your order number.